Soft Skills journey for Customer Relationships

A tailored journey to earn customer preference, long term

A custom program dedicated to customer relationships, designed to strengthen your teams’ mindset and ability to act.

Feel more confident in managing customer interactions and build lasting customer preference.

Develop the soft skills that create trust, dialogue, collaboration and loyalty.

Become true “key people” in the customer relationship.

Target audience

Sales teams, managers, account managers, customer service (ADV) teams and consultants.

Prerequisites

Motivated and curious to learn. Fully committed to the journey.

Duration

6 weeks

4 half-day workshops + 3 challenges

To play, press and hold the enter key. To stop, release the enter key.

The Customer Relationship Soft Skills Journey*

1

Become aware of your professional strengths

Before the program starts, discover your strongest soft skills through the TEST4i.

Challenge : practice emotional intelligence with a client.

2

WORKSHOP 1 — Strengths & Emotional Intelligence

Identify your strongest soft skills and your unique style with customers.

Create an individual development plan to strengthen your ability to regulate emotions.

3

WORKSHOP 2 — Powerful questions

Challenge:

completely rethink how you approach a customer meeting.

Learn how to ask powerful questions that unlock deeper customer understanding.

4

WORKSHOP 3 — Assertiveness & Negotiation

Challenge: put negotiation into practice.

5

WORKSHOP 4 — Experience & Integration

Progress on both style (attitude) and substance (message) to propose the right solutions and convince with clarity.

Strengthen your assertiveness, adapt your communication, handle objections, negotiate, synthesize and influence.

Share what was lived throughout the journey to consolidate skills and build a shared culture around customer relationships.

*This program outline is indicative. We will co-design the journey with you based on your needs.

Schedule

3-hour workshops, in the morning or afternoon.
Dates to be defined together with your organization.

Pricing*

Location

To be defined (on-site, at our venue, or online).

*Contact us for a tailored quote.

1 400 € (excl. VAT) / participant

OPCO funding possible

Learning objectives

Targeted professional capabilities

Step back and learn how to approach customer relationships differently
Develop soft skills to build trust, dialogue, collaboration and loyalty
Strengthen emotional, relational, situational and creative intelligence in customer interactions

Use your strengths at their full potential in service of customer relationships
Build and renew an assertive posture
Improve communication, reframing, negotiation and influence to present strong, well-argued solutions
Identify and consolidate new practical skills and ways of acting to better support your customers

Access conditions

Assessment methods

Your journey becomes available after the training agreement, terms and conditions, and internal rules are signed.
The program is accessible to participants with disabilities depending on possible adaptations.

At the start: each participant completes a professional capabilities test and a questionnaire to clarify personal objectives.
During the program: learning questionnaires after each workshop. Between modules: hands-on practice through challenges and real-life simulations.
At the end: a final learning and satisfaction survey is shared.