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Listening and Managerial Courage: Supervision at the Heart of SNCF Réseau’s Manager Days

You don’t become a manager by attending a training course.

You become one by practicing, taking action, and most importantly, stepping back and reflecting on your work.



This belief shaped the 8th and 9th editions of SNCF Réseau’s Managers Days, dedicated to two key leadership skills: listening and managerial courage. Held in Saint-Denis and Lyon, these two days brought together over 110 managers, who came to experiment, share and learn from one another.


Managerial supervision: an accelerator of maturity


Managers SNCF

The program intentionally focused on action and real-life situations: leadership role plays, enhanced “fishbowl” sessions, short scenes illustrating the four levels of listening (automatic, factual, empathic and generative), targeted inputs on relational, decisional and existential courage, and moments to anchor key strengths.

But the true lever for transformation was managerial supervision.



Supervision is neither control nor evaluation. It is a safe space for reflection that helps make sense of what is happening in the moment and adjust one’s posture with precision, in real time.


Thanks to supervision, managers were able to:

  • improve their listening skills

  • challenge their decision-making patterns and leadership reflexes

  • embody managerial courage in a way that builds trust and accountability



This approach turns training into real preparation for complexity, grounded in the operational and relational realities of the field.


At ACT4 TALENTS, we strongly believe that experiential and supervised learning is where strong, fair and sustainable management practices are built—practices that truly fit the complexity of day-to-day work.



A heartfelt thank you to SNCF Réseau for their trust, and to everyone who contributed to the success and continuity of these Managers Days, in service of responsible and sustainable leadership practices.





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